Help and Frequently Asked Questions

You must first enroll in the Health Commerce System to gain access to online submissions and reports.

Each user must have their own account

1. Access the HCS(link is external)
2. Select ‘Create an HCS Account’ and follow the instructions  
3. Request access to the CLIMS application by:
   • If you are from a licensed clinical laboratory or county health department 
     • Contact your HCS Coordinator to assign you to the appropriate Wadsworth results coordinator and/or Remote Order Entry.  
     • If you do not know who your HCS Coordinator is, contact the Commerce Accounts Management Unit (CAMU) at 866-529-1890, option 1 (M-F 8:00AM – 4:45PM)
   • All other users 
     • ​Complete and sign the CLIMS Request Form DOH-4250 and email it to clims@health.ny.gov(link sends e-mail) or fax it to (518)-474-8140

If you have any questions regarding enrollment, the submission process, or accessing electronic reports, refer to the Help and Frequently Asked Questions.

1. Request access to the CLIMS application by:
   • If you are from a licensed clinical laboratory or county health department 
     • Contact your HCS Coordinator to assign you to the appropriate Facility Results and/or Remote Order Entry roles.  
     • If you do not know who your HCS Coordinator is, contact the Commerce Accounts Management Unit (CAMU) at 866-529-1890, option 1 (M-F 8:00AM – 4:45PM)
   • All other users 
     • ​Complete and sign the CLIMS Request Form DOH-4250 and email it to clims@health.ny.gov(link sends e-mail) or fax it to (518)-474-8140

If you have any questions regarding enrollment, the submission process, or accessing electronic reports, refer to the Help and Frequently Asked Questions.

You are already enrolled. Now you may Request Tests and Access Reports online using your web browser through CLIMS Remote Order Entry.

Follow the instructions at the bottom of the Request Tests page.

The Remote Order Entry is a method of requesting tests online using your web browser at the Wadsworth Center Division of Infectious Diseases Laboratories.  

No, online test requests are created and submitted using any internet browser through the Health Commerce System. 

Internet access and a web browser with access to the Health Commerce System.

Requesting tests online is not currently required, but highly recommended for faster turnaround of results and for minimizing errors or missing information with the IDR and COVID spreadsheet upload. The bulk upload error checks the files for all of the required information.  

Signing up for online test requests will allow you to safely and securely submit patient and testing information and help you to receive results sooner as well as allow you to validate all of your information for errors prior to submitting.

After selecting the type of specimen, enter the ECLRS accession number into the bottom field.

If you cannot find the test you’re looking for, please contact the Wadsworth Center at (518) 474-8660 or outreachsupport@health.ny.gov for further instructions on how to request the test. 

No, simply print the shipping manifest after submitting the Remote Order test request or uploading the spreadsheet. After you press 'place this order' for single test requests there will be a prompt to print the document. For bulk orders there is an option to print from the shipping manifest. 

No, only employees with permission granted can access the reports. 

Yes, you can download your reports with the option to be organized by: county, Wadsworth accession ID, patient name, lab, report date, received date, collection date, and facility.  

Yes, you can print reports with the option to be organized by: county, Wadsworth accession ID, patient name, lab, report date, received date, collection date, and facility.  

Internet access and a web browser with access to the Health Commerce System. You will also be allowed to upload a CSV or an Excel spreadsheet for bulk IDR submission. 

1. Request or sign on to a Health Commerce System (HCS) account.
2. Gain access to the CLIMS application through the HCS account.
3. Launch the CLIMS application and select “specimen reports” from the top of the list.

For additional information regarding access to electronic specimen reports go to Request Tests.

All Division of Infectious Diseases reports are currently available online using your web browser.

A paperless system that securely allows users to view and print the results from Wadsworth Center Laboratories, through the New York State Health Commerce System (HCS).

No, the reports will be made available online.

The Health Commerce System (HCS) is a secure website that allows for web-based communication with the New York State Department of Health. Every user accessing the Health Commerce System must have their own account.

CLIMS is a specimen tracking and reporting system used by the NYSDOH Wadsworth Center, Division of Infectious Diseases Laboratories.

Please contact outreachsupport@health.ny.gov for further instructions on creating an HCS account for your facility.

Yes, the Health Commerce System (HCS) Coordinator for your facility can grant access to any employee with an HCS account.  You can allow employees to send remote orders, review reports or both.